The Holly Jolly Process
1.
REQUEST TREE SIZE AND DELIVERY DATE
Choose your first and second choice delivery dates, along with a one hour window time-frame for each day.
2.
DELIVERY CONFIRMATION & REMINDER
Holly Jolly Christmas Tree Delivery will confirm a delivery date/time within a few days of your reservation. As your confirmed delivery date approaches, we will send a text message/call to the cell phone number you have provided in your reservation within 24 hours of anticipated delivery
3.
OUR ELVES WILL FOLLOW UP SHORTLY BEFORE DELIVERY
On the day/time of delivery, please make sure you are available at that delivery window time frame and that the cell phone number you have provided is available and we will call/text when on our way. We will require a response, so if we call/text and there is not a reply, after 2 attempts by Holly Jolly Christmas Tree Delivery, we will move to the next scheduled delivery with other customers.
2.
RECEIVE DELIVERY CONFIRMATION
Holly Jolly Christmas Tree Delivery will confirm a delivery date/time within a few days of your reservation. As your confirmed delivery date approaches, we will send a text message/call to the cell phone number you have provided in your reservation within 24 hours of anticipated delivery.
4.
TREE ARRIVES
It’s time to enjoy your farm-grown Christmas tree! If we must reschedule your delivery, a new delivery date / time will need to be coordinated with our staff via phone call and a $25 re-delivery fee will be charged.
Holly Jolly Guarantee
On the day/time of delivery, please make sure you are available at that delivery window time frame and that the cell phone number you have provided is available and we will call/text when on our way. We will require a response, so if we call/text and there is not a reply, after 2 attempts by Holly Jolly Christmas Tree Delivery, we will move to the next scheduled delivery with other customers.
Frequently Asked Questions
When your Christmas tree arrives and you find that you have ordered a tree that is too large or too small, have no worries. Your driver will have a selection of alternative trees to choose from. If none strike your fancy, we will arrange a day and time to switch out to replace the tree previously delivered for a tree that better fits your needs. Please note that you may be charged a re-delivery of $25 depending on the circumstances of the order change. Also, your tree price may increase or decrease based on the size tree, and thus may qualify for a credit or you may have to pay the difference if it is a larger tree.
It usually takes 24 hours for a tree to settle, and for branches to adjust to the new environment at the location. If after 24 hours, you are not happy with how the tree has settled then please take a photo and email to Holly Jolly Christmas Tree Delivery at: [email protected] and we will quickly review your case and if warranted, will work to schedule a tree switch. Please do not contact the office for a switch of the tree until after 24 hours has passed, as we need to see how the tree acclimates to the environment.
Trees and the change to their environment – going from very cold to a heated home – can shock their system. Usually a tree will start absorbing water within a couple days of their new environment, but if they do not then no worries. Give it more time – they will be thirsty, and inevitably nature takes over and they drink.
We recommend waiting 24-48 hours so your tree has a chance to adjust to the new environment, branches settle into position. Generally the smaller the tree the less time, the larger the tree the more time – but waiting a day or two max is fine.
