Tree Care

The following information was prepared by Dr. Gary Chastagner & Dr. Eric Hinesley, and edited by the National Christmas Tree Association

• Displaying trees in water in a traditional reservoir type stand is the most effective way of maintaining their freshness and minimizing needle loss problems.
• To display the trees indoors, use a stand with an adequate water holding capacity for the tree. As a general rule, stands should provide 1 quart of water per inch of stem diameter. Devices are available that help maintain a constant water level in the stand.
• Use a stand that fits your tree. Avoid whittling the sides of the trunk down to fit a stand. The outer layers of wood are the most efficient in taking up water and should not be removed.
• Make a fresh cut to remove about a 1/2-inch thick disk of wood from the base of the trunk before putting the tree in the stand. Make the cut perpendicular to the stem axis. Don’t cut the trunk at an angle, or into a v-shape, which makes it far more difficult to hold the tree in the stand and also reduces the amount of water available to the tree.
• Drilling a hole in the base of the trunk does NOT improve water uptake.
• Once home, place the tree in water as soon as possible. Most species can go 6 to 8 hours after cutting the trunk and still take up water. Don’t bruise the cut surface or get it dirty. If needed, trees can be temporarily stored for several days in a cool location. Place the freshly cut trunk in a bucket that is kept full of water.
• The temperature of the water used to fill the stand is not important and does not affect water uptake.
• Check the stand daily to make sure that the level of water does not go below the base of the tree. With many stands, there can still be water in the stand even though the base of the tree is no longer submerged in water.
• Keep trees away from major sources of heat (fireplaces, heaters, heat vents, direct sunlight). Lowering the room temperature will slow the drying process, resulting in less water consumption each day.
• Use of lights that produce low heat, such as miniature lights, will reduce drying of the tree.
• Always inspect light sets prior to placing them on the tree. If worn, replace with a new set.
• Do not overload electrical circuits.
• Always turn off the tree lights when leaving the house or when going to bed.
• Monitor the tree for freshness. After Christmas or if the tree is very dry, remove it from the house.
• Find a tree recycling program near you.
• Never burn any part of a Christmas tree in a wood stove or fireplace.

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You will have a 2 hour estimated delivery time frame; please be available.  Our team will contact you at the phone number you provided during your reservation at the start of the day of your delivery to confirm your 1 hour estimated delivery time frame.  We will attempt via text message and/or a call.  If we get no reply, we will make a second attempt to text message and/or call when en route to your address on file.  If we do not get a reply confirmation on either attempt, our delivery team may move on to the next scheduled appointment and a $25 redelivery fee will be charged on your account when rescheduling.  If you make a reservation and cancel less than 24 hours from your delivery time frame, a $25 restocking fee will be charged to your card on file.  All reservations that are cancelled with more than 24 hours notice will have no charge or fees applied to your account.

Requests to reschedule or cancel your order may be made by calling or sending a text message to 732-554-2001, or emailing us atinfo@hollyjollytrees.com– whichever is best for you.  If you do not get a reply to your message, that means we did not get your cancelation request.  It is your responsibility to ensure that we get your request, so trust that if we do not reply we did not get it, and you agree to pay a $25 restocking fee.

All sales to Holly Jolly Christmas tree are final once delivery has occurred, meaning no refunds will be given once your items have been delivered to your address.  Holly Jolly Christmas Tree may offer a credit on your account if you are dissatisfied with your tree, as long as you contact our office within 24 hours of delivery – and we will make our best attempt to replace the tree you are dissatisfied with, up to 2 times.  All payments are via credit, cash, PayPal, debit card or Venmo.  Gratuities to your Elf, Santa or Grinch driver for excellent service is appreciated. 

Holly Jolly Christmas Tree includes delivery in Staten Island, NY. If we deliver your tree on Staten Island, your delivery charge will be included in the price of your tree! Up to an additional $25 delivery charge will be applied to the cost of your delivery based on distance from our home location in Staten Island to account for gas and tolls. If outside NJ, additional delivery fees may apply.

Let us help you create a unique holiday memory for you and your family.  Have a Holly Jolly Hassle-Free Christmas!   We look forward to seeing you this holiday season and we hope you have a Holly Jolly Christmas! 
Call/Text Jenny 732-554-2001